Returns & Refunds

At Love You, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help with our Returns and Refunds Policy.

1. Return Eligibility

  • Timeframe: You can return most items within [X] days of receiving your order. The exact timeframe may vary depending on the product category. Please refer to specific product descriptions for detailed return information.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received. Products that have been used, damaged, or altered cannot be returned.
  • Exceptions: Certain items are non-returnable, including [list any non-returnable items, such as custom-made products, perishable goods, etc.].

2. Return Process

  • Initiate a Return: To initiate a return, please contact us at gooddaytoloveyou@gmail.com with your order number and reason for the return. We will provide you with instructions on how to return the item.
  • Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance for items over $[amount].

3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds are typically processed within [X] business days of receiving the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, please allow additional time for the refund to be reflected on your statement.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts not due to our error.

4. Exchanges

  • Exchange Process: If you would like to exchange an item for a different size or color, please contact us at gooddaytoloveyou@gmail.com to discuss exchange options. Exchanges are subject to product availability.
  • Shipping Costs: You are responsible for the shipping costs associated with exchanges unless the exchange is due to an error on our part.

5. Order Issues

  • Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us immediately at gooddaytoloveyou@gmail.com. We will provide instructions for returning the item and arrange for a replacement or refund.

6. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at:

Email: gooddaytoloveyou@gmail.com

Thank you for shopping with Love You. We appreciate your business and are here to ensure you have a positive experience with us.